Category Archives: Faculty

Psychological Stressors Affect Truck Driver’s Experience and Contribute to Shortage in Industry

A 2017 study published in the Transportation Journal gives insight into truck driver woes with a rigorous phenomenological research approach. What does that mean, exactly? These authors went straight to the source and talked to truck drivers about what phenomena cause them stress.

Using this qualitative research methodology, they were able to gather data in two ways: face-to-face interviews with truck drivers and online blogs. Sixty-one participants were asked to describe their experience as a truck driver, and their interviews were transcribed so the researchers could easily find statements about how drivers handle their job. These statements were grouped into themes or categories that became the findings for the study relating to the essence of the truck driver experience.

Being a truck driver is a grueling and often thankless job. Time away from home and family, poor pay and a generally unhealthy lifestyle make it an unattractive career. Recent statistics from the American Trucking Associations show turnover rates were in excess of 90 percent last year, and with the projected growth of demand, the industry is going to experience a painful shortage in the upcoming years. The number of truck drivers leaving the industry is skyrocketing, and new drivers are not there to backfill the void.

Because almost every finished good eventually ends up on a truck, this is a far-reaching problem that hits almost every industry. Here are a few of the types of psychological stress found in the study:

  • Truck drivers experience loneliness and isolation. They also experience health issues that go unaddressed because of inadequate healthcare options, uncertainty about where to find affordable care and tight delivery windows while on the road. Being away from home and an overall unhealthy lifestyle take a tremendous emotional and physical toll.
  • A multifaceted issue, truck drivers feel disrespected by car drivers on the road, customers, dispatchers and managers. While some might say that drivers should not take all the animosity personally, the fact is that they do. They feel they are being slighted as human beings, and that the truck-driving profession is snubbed and met with disdain.
  • The most challenging piece of the puzzle seems to be the regulatory environment. While most drivers understand the intent behind many of the regulations, they often feel stress-related burdens regarding their pay, eligibility to drive and being told how to do their job. Safety is the intent behind most regulations, but drivers feel that the reality is very different.

TruckThe findings in this research are timely. This past December, the Electronic Logging Device rule went into effect. These ELDs are automatically logging the hours of the truckers, and experts are already predicting increased costs for transportation. When it costs more to move products, the increase in transportation cost will eventually be passed on to consumers in cost of goods. The research team plans to conduct a follow-up study in the near future on the psychological stress related to these new ELD rules.

Stephanie Thomas, clinical assistant professor in the Department of Supply Chain Management, was a co-author of the research regarding truck driver stress.
Stephanie Thomas, clinical assistant professor in the Department of Supply Chain Management, was a co-author of the research regarding truck driver stress.

What are the implications of these truck-driver stressors to business and to consumers? Consumers need truck drivers. They need the products that truck drivers deliver, and consumers want them in a timely manner. Many companies today are working to improve the truck driver experience in a number of ways such as providing different routes, improving compensation or providing well-being resources. For their part, consumers can improve the experiences of truck drivers as well by being more aware of these stressors and by promoting a more respectful driving experience.

Read more and watch a supporting video at the Supply Chain Management Research Center website or the latest article to be published at Transport Topics at www.ttnews.com the week of August 20.

Retailing Research Initiative Finds Walmart Online Shoppers Are More Like Other Online Shoppers Than In-Store Walmart Shoppers

The retail habits of shoppers at Walmart.com are more similar to those of Amazon’s customers than they are of Walmart’s own in-store shoppers, a study by the University of Arkansas Retailing Research Initiative finds. Continue reading Retailing Research Initiative Finds Walmart Online Shoppers Are More Like Other Online Shoppers Than In-Store Walmart Shoppers

Economic Researchers Have Paper Accepted by Journal of Developmental Economics

Andrea Civelli, associate professor of economics at the Walton College; Andrew Horowitz, a Walton College economics professor, and Arilton Teixeira of the Fucape Business School in Brazil have had their paper “Foreign Aid and Growth: A Sp P-VAR Analysis Using Satellite Sub-National Data for Uganda” accepted for publication by the Journal of Development Economics. Continue reading Economic Researchers Have Paper Accepted by Journal of Developmental Economics

Boundless

Noel Morris is motivated. As an instructor for the Department of Finance at the Sam M. Walton College of Business, he enjoys teaching and working directly with students. He loves his wife and two adult sons and delights in spending time with his granddaughter. Yet a service project outside of home and career has created additional purpose, joy and satisfaction and has changed his life in the process.

“I think I know why I’m here,” Morris said. “Next to raising my two boys, this is the most significant thing I’ve done.”

Working with his local Rotary Club in Springdale, Arkansas, Rotary District 6110 and American Wheelchair Mission – a nonprofit based in Henderson, Nevada – Morris has been raising funds and awareness for the purchase and delivery of wheelchairs for those in need in third world countries. Morris didn’t go looking for this project – it came to him.

In 2002, Morris was the incoming president for his Rotary Club, an international service organization dedicated to creating a better world. He attended an international Rotarian conference at which Chris Lewis, the president of the American Wheelchair Mission, introduced a wheelchair initiative. Morris’ local chapter adopted the service project, purchased wheelchairs and delivered them to disabled children and adults in Mexico.

“You would think after 16 years I’d be a little jaded, but this last trip was the best,” Morris said.

Morris (left) assists a wheelchair recipient in Mexico. [photo credit: American Wheelchair Mission]
Morris (left) assists a wheelchair recipient in Mexico. [photo credit: American Wheelchair Mission]
According to the World Health Organization, 65 million people need a wheelchair. Those in need who happen to live in a developing country face severe challenges in accessing a wheelchair, attending school, securing a job and enjoying basic quality of life.

The American Wheelchair Mission estimates the need even higher at 100 million people who are in need of a wheelchair.

The need is plainly apparent for the Rotarians as they deliver wheelchairs to mobility limited adults or children carried by their parents. Mobility issues affect the entire family. A wheelchair can allow parents to move older, heavier children. Parents can attend work and children can attend school. Wheelchairs can give owners self respect and power over their own lives.

Video courtesy of American Wheelchair Mission.

“I can easily say Noel’s actions in coordinating and distributing wheelchairs has changed the lives of literally thousands of families,” said Randy Hale, a photographer who has recorded eight years of wheelchair deliveries for the American Wheelchair Mission.

Morris shared a memory of Javier, a wheelchair recipient in Mexico who became paralyzed after falling out of a coconut tree at work. The father of two girls, Javier had been restricted to a bed for nine years. He heard about the wheelchair distribution and, even though he was not on recipient list, dragged himself to a taxi and approached the wheelchair give-away. The Rotarians made sure to find an extra wheelchair for him.

Morris said that Javier’s response was “You’ve made me a man again.” Now he can hold a job and help his young daughters get to school.

Morris and a mom hug after her daughter receives a new wheelchair. [photo credit: American Wheelchair Mission]
Morris and a mom hug after her daughter receives a new wheelchair. [photo credit: American Wheelchair Mission]
When delivering the chairs in Mexico, the Springdale Rotarians partner with the American Wheelchair Mission and the Center for Rehabilitation Infantile Telethon and local Rotarians. The center and the local Rotary Club each develop a list of those in need. The center provides rehabilitation for the wheelchair recipients as well.

As children grow older, they bring back their chairs to get a larger chair. In turn, the chair is refurbished and re-distributed to others in need. The cost of one shipping container with 280 wheelchairs is $42,000, plus shipping.

The Rotarians in Springdale target those with mobility limitations outside the United States because many inside the United States can qualify for a wheelchair through insurance programs, Veteran Affairs or Medicaid. Other countries do not have similar health care initiatives.

Morris is a member of the Rotary Club in Springdale and serves as the Rotary’s district chair for the wheelchair initiative. He also serves on the board of the American Wheelchair Mission. On a regular basis, Morris speaks to other Rotary Clubs and community groups about the service project.