An article co-authored by David Hyatt, research associate professor of supply chain management at the Sam M. Walton College of Business at the University of Arkansas, addresses how Walmart came to be one of the most sustainability-minded companies in the world. Continue reading Research Paper Addresses Walmart Sustainability
A 2017 study published in the Transportation Journal gives insight into truck driver woes with a rigorous phenomenological research approach. What does that mean, exactly? These authors went straight to the source and talked to truck drivers about what phenomena cause them stress.
Using this qualitative research methodology, they were able to gather data in two ways: face-to-face interviews with truck drivers and online blogs. Sixty-one participants were asked to describe their experience as a truck driver, and their interviews were transcribed so the researchers could easily find statements about how drivers handle their job. These statements were grouped into themes or categories that became the findings for the study relating to the essence of the truck driver experience.
Being a truck driver is a grueling and often thankless job. Time away from home and family, poor pay and a generally unhealthy lifestyle make it an unattractive career. Recent statistics from the American Trucking Associations show turnover rates were in excess of 90 percent last year, and with the projected growth of demand, the industry is going to experience a painful shortage in the upcoming years. The number of truck drivers leaving the industry is skyrocketing, and new drivers are not there to backfill the void.
Because almost every finished good eventually ends up on a truck, this is a far-reaching problem that hits almost every industry. Here are a few of the types of psychological stress found in the study:
- Truck drivers experience loneliness and isolation. They also experience health issues that go unaddressed because of inadequate healthcare options, uncertainty about where to find affordable care and tight delivery windows while on the road. Being away from home and an overall unhealthy lifestyle take a tremendous emotional and physical toll.
- A multifaceted issue, truck drivers feel disrespected by car drivers on the road, customers, dispatchers and managers. While some might say that drivers should not take all the animosity personally, the fact is that they do. They feel they are being slighted as human beings, and that the truck-driving profession is snubbed and met with disdain.
- The most challenging piece of the puzzle seems to be the regulatory environment. While most drivers understand the intent behind many of the regulations, they often feel stress-related burdens regarding their pay, eligibility to drive and being told how to do their job. Safety is the intent behind most regulations, but drivers feel that the reality is very different.
The findings in this research are timely. This past December, the Electronic Logging Device rule went into effect. These ELDs are automatically logging the hours of the truckers, and experts are already predicting increased costs for transportation. When it costs more to move products, the increase in transportation cost will eventually be passed on to consumers in cost of goods. The research team plans to conduct a follow-up study in the near future on the psychological stress related to these new ELD rules.
What are the implications of these truck-driver stressors to business and to consumers? Consumers need truck drivers. They need the products that truck drivers deliver, and consumers want them in a timely manner. Many companies today are working to improve the truck driver experience in a number of ways such as providing different routes, improving compensation or providing well-being resources. For their part, consumers can improve the experiences of truck drivers as well by being more aware of these stressors and by promoting a more respectful driving experience.
Building on its history as a global leader in information systems research, the Sam M. Walton College of Business Department of Information Systems at the University of Arkansas has established the Blockchain Center of Excellence to discover and disseminate innovative uses of the emerging technology and to teach students its importance to the future of business and digital security.
The retail habits of shoppers at Walmart.com are more similar to those of Amazon’s customers than they are of Walmart’s own in-store shoppers, a study by the University of Arkansas Retailing Research Initiative finds. Continue reading Retailing Research Initiative Finds Walmart Online Shoppers Are More Like Other Online Shoppers Than In-Store Walmart Shoppers
Students working at the McMillon Innovation Studio at the Walton College have developed a prototype app for “Dash,” the robot platform designed by Five Elements Robotics. The app can build a shopping list, search for products, scan items and provide mobile checkout. Continue reading Students Help Develop App for ‘Dash’ Robotic Shopping Cart
Research led by Annibal Sodero, Walton College assistant professor in the Department of Supply Chain Management, has been selected as part of the “Research for the Real World” series in a special issue of Supply Chain Quarterly. Continue reading Sodero Article Featured as ‘Research for the Real World’
Andrea Civelli, associate professor of economics at the Walton College; Andrew Horowitz, a Walton College economics professor, and Arilton Teixeira of the Fucape Business School in Brazil have had their paper “Foreign Aid and Growth: A Sp P-VAR Analysis Using Satellite Sub-National Data for Uganda” accepted for publication by the Journal of Development Economics. Continue reading Economic Researchers Have Paper Accepted by Journal of Developmental Economics
Prices would have to be at least 10 percent lower to get millennials to switch from one major retailer such as Walmart, Amazon and Target to a competitor, a study by a University of Arkansas professor indicates. Continue reading U of A Retailing Research Initiative Measures Millennials’ Retail Loyalty
Dinesh Gauri, a professor in the Department of Marketing and head of the University of Arkansas Retailing Research Initiative, today announced the results of his survey that found distinct consumer perceptions of Walmart, Amazon and Target. Continue reading U of A Retailing Research Initiative Finds Consumers Have Distinct Perceptions of Walmart, Amazon, Target
High-profile corporate scandals caused by extreme risk-taking and brazen malfeasance have driven scholars and business leaders to speculate that those responsible for unethical behavior may possess psychopathic tendencies. Continue reading Psychopathic Employees Thrive Under Abusive Supervisors, Study Finds