The Supply Chain Management Research Center at the Walton College has published the first in its new SCMRC LEAD White Paper Series. Continue reading SCMRC White Paper Addresses Truck Driver Burnout
The unprecedented strain put on the supply chain in health care by the COVID-19 crisis has called for unprecedented measures to get doctors, nurses and other healthcare professionals the protective equipment they need to do their jobs. Continue reading Researchers Helping Healthcare Supply Chains Cope With COVID-19
A 2017 study published in the Transportation Journal gives insight into truck driver woes with a rigorous phenomenological research approach. What does that mean, exactly? These authors went straight to the source and talked to truck drivers about what phenomena cause them stress.
Using this qualitative research methodology, they were able to gather data in two ways: face-to-face interviews with truck drivers and online blogs. Sixty-one participants were asked to describe their experience as a truck driver, and their interviews were transcribed so the researchers could easily find statements about how drivers handle their job. These statements were grouped into themes or categories that became the findings for the study relating to the essence of the truck driver experience.
Being a truck driver is a grueling and often thankless job. Time away from home and family, poor pay and a generally unhealthy lifestyle make it an unattractive career. Recent statistics from the American Trucking Associations show turnover rates were in excess of 90 percent last year, and with the projected growth of demand, the industry is going to experience a painful shortage in the upcoming years. The number of truck drivers leaving the industry is skyrocketing, and new drivers are not there to backfill the void.
Because almost every finished good eventually ends up on a truck, this is a far-reaching problem that hits almost every industry. Here are a few of the types of psychological stress found in the study:
- Truck drivers experience loneliness and isolation. They also experience health issues that go unaddressed because of inadequate healthcare options, uncertainty about where to find affordable care and tight delivery windows while on the road. Being away from home and an overall unhealthy lifestyle take a tremendous emotional and physical toll.
- A multifaceted issue, truck drivers feel disrespected by car drivers on the road, customers, dispatchers and managers. While some might say that drivers should not take all the animosity personally, the fact is that they do. They feel they are being slighted as human beings, and that the truck-driving profession is snubbed and met with disdain.
- The most challenging piece of the puzzle seems to be the regulatory environment. While most drivers understand the intent behind many of the regulations, they often feel stress-related burdens regarding their pay, eligibility to drive and being told how to do their job. Safety is the intent behind most regulations, but drivers feel that the reality is very different.
The findings in this research are timely. This past December, the Electronic Logging Device rule went into effect. These ELDs are automatically logging the hours of the truckers, and experts are already predicting increased costs for transportation. When it costs more to move products, the increase in transportation cost will eventually be passed on to consumers in cost of goods. The research team plans to conduct a follow-up study in the near future on the psychological stress related to these new ELD rules.
What are the implications of these truck-driver stressors to business and to consumers? Consumers need truck drivers. They need the products that truck drivers deliver, and consumers want them in a timely manner. Many companies today are working to improve the truck driver experience in a number of ways such as providing different routes, improving compensation or providing well-being resources. For their part, consumers can improve the experiences of truck drivers as well by being more aware of these stressors and by promoting a more respectful driving experience.
A conference on Trends in Supply Chain Management: Disruptive Innovation will be held from 8:30 a.m. to 4:30 p.m. Tuesday, April 17, at the Donald W. Reynolds Center for Enterprise Development at the University of Arkansas. Professionals in logistics, manufacturing and retail industries are invited to attend.
The conference will be hosted by the Supply Chain Management Research Center and the Executive Education program at the Sam M. Walton College of Business.
Executives from Walmart, Tyson Foods, J.B. Hunt Transport Inc., GRIT Studios and Roland Berger will discuss supply chain disruptors, artificial intelligence, changes in commerce implementation and innovative culture.
“Commerce is changing rapidly and, consequently, supply chain professionals must be constantly learning and adapting,” said Brent Williams, associate dean for executive education and outreach for Walton College. “This conference is an opportunity to hear from industry leaders and to network with other supply chain professionals.”
Speakers or panelists include:
- Stephan Keese, senior partner, Roland Berger
- Jeremy Verba, general manager, Vudu
- Tim Madigan, vice president, eCommerce, Tyson Foods
- Avery Vise, vice president, Transportation Intelligence, FTR
- Rick Webb, cofounder, GRIT Studios
- Greg Smith, executive vice president, Supply Chain, Walmart
- Shelley Simpson, chief commercial officer, J.B. Hunt
To register for the conference, visit scmr.uark.edu. Pre-registration is required. Conference fees are $500 per person and include breakfast, lunch, snacks, beverages and parking. For additional information or to register more than five attendees, email firstname.lastname@example.org or contact Blythe Eggleston at 479-575-5871.
It was 17 years in the making, but John Kent finally got his dream job of working at the Sam M. Walton College of Business.
Before Scott Schroeder came to the University of Arkansas, he worked as an operations manager for a bank in Altus, Arkansas. Returning to school to study transportation logistics, he discovered that his experience in the working world had given him a new appreciation for his classes.
“The instructor knowledge at the Walton College of Business is world class,” he explained, and added that the emphasis his professors have placed on real-world problems and critical thinking means that “the end result is more than a GPA.”
One of Scott’s favorite classes is Logistics Strategies, where the students work on realistic logistics puzzles. For example, the professor might give them a budget to ship products from a distribution center to customers in a rural area. As the students work out a solution, however, they come across obstacles, such as inadequate resources. Figuring out how to solve these unexpected problems makes the class more applicable to the real world, explained Scott.
Logistics has always been fascinating for Scott. “You don’t think about how your bottled water gets to the store,” he explained. “It is so efficient that we don’t see it any more.”
Scott plans to be one of the people who makes sure the consumer goods we depend on make it to the grocery store shelves. He would like to work as a procurement or purchasing manager for a large company like Tyson or Cargill. In this job, he could help ensure that high quality, low cost goods are available to the public.
As he interviews for jobs, Scott is grateful for the confidence he has developed as a Walton student. “I have confidence in my abilities and my knowledge about the field,” he explained. Overall, he describes his years at the Walton College of Business as a wonderful experience.
When Sam M. Walton College of Business student Samantha Francis graduated from her Liberty, Missouri high school in 2007, she knew she wanted to study business. She ended up in one of its least-understood areas: transportation and logistics. “Unlike some people think, it’s not about driving a truck,” she joked. “To try and explain transportation and logistics, I would say it’s more than what you think. It’s a company’s entire supply chain, all the way from procurement and purchasing the actual supplies to manufacturing what you need and distributing it out to the customer. It’s the beginning to the end,” Francis said.
“A family friend is a vice president at J.B. Hunt and he told me that it’s lucrative for women to be in the transportation/logistics field, so I decided to look into it. I also really like problem solving and math, and I discovered that TLOG ended up being a better fit than I expected. There is a lot of ‘how do we do this,’ ‘how do we do it the best way,’ and ‘how do we do it efficiently,’ so it worked out really well for me,” Francis said.
“It’s definitely male-dominated. I would say out of all my TLOG classes, it’s maybe 20 percent girls. Maybe,” Francis said. Women in Logistics is a group that supports the field’s under-represented demographic. “It’s an organization that networks undergraduate and graduate students with our executive members that are out in the community and have careers that pertain to the logistics industry. We’re lucky enough to have Wal-Mart here, and we have a lot of suppliers for Wal-Mart on our Executive Board. We have an event at Powerhouse every semester that allows us to network with these executives and allows them to tell us what’s going on in the field—if they’re looking for people or if it’s slow. They take our resumes and try to place us in the community so that our degree is useful for what our jobs will be.” Francis joined the group her sophomore year and advanced to vice president as a junior. In fall 2010, she’ll begin her term as president. “I’m looking forward to it,” she said. “It’s going to be a lot of work, but it will give me a lot of good experience communicating with others and organizing events.”
Francis said she is also vice president of the Transportation and Logistics Association, an organization open to both male and female students. She said the two groups often coordinate their projects and programs. “We try to get out and show people what there is to do within the logistics community so they are just more educated about it,” she said. Some of the groups’ excursions include trips to the FedEx Freight facilities in Harrison and to one of the Wal-Mart Distribution Centers in Bentonville.
Francis said a benefit of her involvement in these clubs is learning how to make connections and communicate effectively, which will help her as she enters the business world. “I definitely think networking is huge in the business world. Right now, with the economy the way it is, the more people you know, the better chance you have of getting a job,” she said.
Communicating with professors is beneficial, as well, Francis said. “The Walton College will set you up for success if you take advantage of what they have to offer,” she said. One thing the faculty has to offer is insight and advice. “I was in a situation last fall in which I was offered an internship but I had just started working at J.B. Hunt. I wasn’t sure which way to go, so I talked to some of the faculty.” She presented them with the two job offers and asked what they thought she should do. “They were more than willing to help,” she said.
Francis said she is appreciative, too, of the proximity of her school to Wal-Mart and its many suppliers. “The Walton College is great about connecting you to the suppliers, which leads to networking, internships and jobs” she said. “You just have to take advantage of the opportunities that are offered. There is nowhere else that I’ve found where you are going to be able to have contact with so many people in such a small area. Often, it’s a very casual interaction. It’s not stressful—it’s what you want to make out of it.
“In TLOG, you have so many opportunities to learn things you wouldn’t learn otherwise.”
The devastating scenes of Hurricane Katrina and the 2010 Haitian earthquake that were broadcast on the nightly news caused Lauren Weems to change the way she thought about her life. She not only worried about the people’s welfare, she thought about how supplies, such as food and first aid, would be delivered.
Moved by the dramatic events from those natural disasters, Lauren, then a freshman at the Sam M. Walton College of Business, began encouraging people to donate to a student organization she created called Young Generations Need L.O.V.E. (Let’s Offer Valuable Education) and the American Red Cross, which was on campus at the time taking donations. Though her organization is now inactive, she says the experience got her to thinking about logistics and the supply chain, which is necessary when providing relief to those who are suffering. “Disasters happen all the time,” she says.
That’s when Lauren knew that Transportation and Logistics was the right major for her. Often referred to on campus as “TLOG,” she realized its potential for innovation, she says. For example, the field needs people to find ways to make the supply chain more environmentally friendly and to transport more health conscious products. She says she began thinking seriously about these concepts after attending a Leadership Delta conference, sponsored by Lauren’s sorority, Delta Sigma Theta Sorority Inc., and General Electric Co. But she says her main interests are relief and international logistics. Lauren says she likes the challenge of finding solutions to shipping goods to other countries where the laws are different from those in the United States. Plus, she says it suits her talents. “I think I’m just a literal, analytical, straight-to-the-point person,” she says.
Lauren, who is from Little Rock, says she always knew she would pursue a career in business, though she briefly thought about going into journalism when she was in high school. She says that before college studies took over her free time, she used to enjoy writing, including penning a poem or two. Yet, she says she feels she has made the right choice to pursue a business degree, adding that the education at Walton College is “second to none.”
“In TLOG, you have so many opportunities to learn things you wouldn’t learn otherwise,” she says. “I dove in head first and I love it.”
The opportunities don’t end there. Lauren serves as first vice president of her sorority where her duties include assisting the sorority’s president and being the chairperson for multiple committees that implement scholarship, sisterhood and service. “I love it,” she says. “It keeps me busy. I love to be busy.”
And she is. Lauren also serves as a Walton College Student Ambassador, where she meets with prospective university students, as well as an ambassador for the Department of Supply Chain Management, which oversees the transportation and logistics program. As a supply chain ambassador, she meets with other University of Arkansas students who might be interested in the program. She says she also enjoys mentoring students, which she does through Connections, Razorback Bridge and Silas Hunt Scholarship mentoring programs, all with the UA Multicultural Center. She also served as a mentor at the Business Leadership Academy’s two-week summer program at the university and is currently on the Dean’s Student Advisory Board at Walton College.
Spare time, when it occasionally happens, is spent with friends, listening to music, eating and sleeping Lauren says.
“I’m a really relaxed person,” she says. “I love to chill.”
Eric Ableitner hasn’t graduated yet, but he already has several job offers to choose from. “Right now I’m going back to several companies, to see more about what they offer,” explained Eric, who is majoring in international business. One of the jobs he’s considering would involve traveling abroad to improve the international development of a company, working in distribution, repair, transportation, and replenishment.
Overseas travel is not new to Eric, who has studied abroad in Germany and Brazil. On his first trip, he worked in a German day spa and learned the language. Eric returned to Germany a year later to work in the transportation logistics department of Norgren, a pneumatics company. Because his family is originally from Germany, Eric took advantage of this opportunity to learn more about his culture and heritage.
The following summer, Eric spend several weeks in Brazil, touring companies and learning about how Brazilian businesses are affected by the economics and infrastructure of the country.
Eric also got valuable work experience through an internship at Walmart. As a Walmart intern, Eric completed a project that established the most efficient and effective ways to distribute different products through Walmart facilities. He also worked as a replenishment manager, making sure that Walmart stores kept enough stock on the shelves to meet customer demand.
On campus, Eric is active in many extracurricular activities, including Leadership Walton, the German academic honor society, and the University of Arkansas Career Center’s Professional Development Institute. In 2009, he won the University of Arkansas’ Logistics Mock Case Competition, and went on to compete in an actual case competition at the University of North Florida. In addition to his classes and extracurricular activities, Eric also finds time for community service, volunteering for food drives and helping to organize a golf tournament to benefit the Northwest Arkansas Children’s Shelter.
One of the things Eric appreciates most about his experience at the Walton College is the opportunity to learn from professors and classmates. “Every class I took was phenomenal,” he said. “The U of A has helped me increase my capacity to think.”
Over a four-year span, senior Ashleigh Toatley has gone from being unsure of what field to get into to becoming a leader in her department.
“From a young age, I knew I wanted to major in business, but I wasn’t sure of which specific field,” Toatley said. “Entering into college my objective was to major in a field that was growing and in demand. When I met with Barbara Lofton my freshman year, she told me about this major (called) Transportation and Logistics.”
Since deciding upon her focus, Toatley has plunged headfirst into the world of Transportation and Logistics through her courses in Walton College and extracurricular activities. She is a member of Women in Logistics and has worked with the Supply Chain Management Research Center, which led to her involvement in the University of Arkansas’ Operation Stimulus team.
While working at the Supply Chain Management Research Center in 2008, Toatley organized a research project outlining how interstate commerce trucking regulations vary from state to state across the 48 lower states.
“Through working with Dr. Terry Tremwel, I learned the importance of staying current about what is going on today in the transportation industry as technology and regulations are always changing,” Toatley said. “And though this was the hardest project I’ve ever worked on in my life, it was the most rewarding.”
Toatley made a great impression on the faculty at the research center during her time there.
“We certainly believe that Ashleigh is a talented student leader, but she also excels in research and presentation skills,” said Jim Crowell, director of the Supply Chain Management Research Center. “She displays attention to details and persistence in quality research.”
Crowell and his colleagues were so enthusiastic about Toatley’s performance on the project that they invited her to present her research at a General Electric Conference in Greenville, South Carolina, in front of 200 presidents and vice presidents of major trucking companies.
“It was great to see people interested in what I found so fascinating,” Toatley said.
In addition to being invited to the conference in Greenville, Toatley was also appointed to Walton College’s Operation Stimulus team as a junior. Operation Stimulus is a five-member undergraduate debate team that competes in a national conference in Denver against representatives from 13 other schools with top Transportation and Logistics programs. In the competition, teams are presented with a problem and must use analysis, qualitative and quantitative models, and research to develop the most practical solution.
“(Operation Stimulus) is a great experience because you are among some of the greatest schools in the nation, like Ohio State and Michigan State,” Toatley said. “It’s a great feeling to know that you are representing the University of Arkansas, and you want to apply everything you’ve learned to the case you’re given. It’s also great to work as a team with other classmates because so many minds working together can create extremely creative solutions to problems.”
Toatley will lead the 2010 Operation Stimulus team in the upcoming conference on January 28-30.
Throughout her college experience, Toatley said that Walton College’s faculty has been an asset to her development.
“Having faculty who care about your college career and have great advice to give during challenging situations is the best aspect of the Walton College and the U of A,” Toatley said. “It’s true that you’re not `just a number’ at the U of A. Everything that I’ve learned in the classroom has allowed me to hold conversations with executive professionals in (Transportation and Logistics).”
Toatley has applied her knowledge of the field outside of Walton College. She worked for Tyson Foods for about a year and a half, interning in both the Transportation and Marketing departments.
“It was a great experience (interning in both departments) because I was able to see them operate on a day-to-day basis within such a large corporation,” Toatley said.
Toatley recently accepted an internship at J.B. Hunt, which she said she is looking forward to because it will allow her to continue to apply what she learned in the classroom in the workforce.
After graduation, Toatley said she hopes to join a growing and large corporation, or perhaps to apply to the University of Arkansas’ MBA program.
“So far, I’ve had the opportunity to interview with great companies in Somers, New York, and Omaha, Nebraska,” Toatley said. “Although it has become challenging to manage school, traveling, and work I have enjoyed every minute of the journey as I prepare for the big transition from school to the workforce.”